Introduction
Hey readers! Moving into a new home is an exciting time, but it can also be a bit daunting, especially when it comes to setting up your energy account. If you’re a new tenant looking to switch to OVO Energy, this article has got you covered. We’ll walk you through everything you need to know, from finding the right plan to setting up your online account. Whether you’re a first-time renter or an experienced mover, this guide will make the process as smooth as possible.
Choosing the Right Plan
OVO Energy offers a range of plans tailored to different needs and budgets. Here’s how to choose the perfect plan for you:
Consider Your Usage
Estimate your energy consumption by looking at your previous bills or by using an online calculator. This will help you determine the amount of energy you’ll need each month.
Compare Plans
OVO Energy offers fixed-rate and variable-rate plans. Fixed-rate plans offer stability, while variable-rate plans fluctuate with market prices. Compare the different plans and choose the one that best fits your budget and preferences.
Look for Incentives
OVO Energy often offers incentives to new customers, such as free months of service or cashback. Check the company’s website for the latest promotions.
Setting Up Your Account
Once you’ve chosen a plan, it’s time to create your OVO Energy account:
Provide Basic Information
You’ll need to provide your name, address, email address, and phone number. You’ll also need to create a username and password.
Submit a Meter Reading
If your new home already has a smart meter, you can submit a reading online or through the OVO Energy app. If it doesn’t have a smart meter, you’ll need to provide an actual reading.
Schedule an Appointment (Optional)
If you need to have a new meter installed or inspected, you can schedule an appointment with an OVO Energy engineer.
Managing Your Account
OVO Energy offers a range of online tools to make managing your account easy:
MyOVO Account
Your MyOVO account allows you to view your bills, track your energy usage, and make payments online. You can also manage your account settings and contact OVO Energy support.
OVO Energy App
The OVO Energy app offers all the features of MyOVO Account, plus convenient features like remote meter readings and push notifications for important updates.
Smart Home Devices
OVO Energy offers smart home devices like smart plugs and thermostats. Connecting these devices to your OVO Energy account can help you save energy and money.
Dealing with Problems
If you encounter any problems with your OVO Energy service, there are a few steps you can take:
Contact Customer Service
OVO Energy has a dedicated customer service team available by phone, email, and live chat. They can help you troubleshoot any issues and answer any questions you have.
Submit a Complaint
If you’re not satisfied with the resolution you receive, you can submit a formal complaint to OVO Energy. The company has a process in place to address all complaints promptly and fairly.
Consider Switching Suppliers
If you’re consistently having problems with OVO Energy, you may want to consider switching to a different supplier. Ofgem, the UK energy regulator, has a list of licensed energy suppliers you can choose from.
OVO Energy for New Tenants Table Breakdown
| Feature | Benefit |
|---|---|
| Range of plans | Find the perfect plan for your needs and budget |
| Online account | Conveniently manage your account 24/7 |
| Smart home devices | Save energy and money with smart technology |
| Dedicated customer service | Help with any issues, whenever you need it |
| Incentives for new customers | Get free months of service or cashback |
Conclusion
Switching to OVO Energy as a new tenant is a simple and straightforward process. By following the steps outlined in this guide, you can choose the right plan, set up your account, and manage your energy supply with ease. OVO Energy offers a range of plans and services tailored to the needs of new tenants, making it a great choice for your new home.
If you’re interested in learning more about OVO Energy and other energy suppliers, check out our other articles on the topic:
- [How to Choose the Right Energy Supplier](link to article)
- [Energy Saving Tips for Renters](link to article)
- [Renewable Energy Options for Your Home](link to article)
We hope this article has been helpful. If you have any questions or need further assistance, don’t hesitate to contact us.
FAQ about OVO Energy New Tenant
How do I set up an energy account with OVO?
You can create an account online or by calling OVO directly. You’ll need your new address and your move-in date.
What do I need to provide to set up an account?
You’ll need your name, address, phone number, and email address. You’ll also need your move-in date and your bank details if you’re setting up a direct debit.
How much will my energy bills be?
Your energy bills will vary depending on your usage and the type of property you live in. You can get an estimate of your bills online or by calling OVO.
What payment methods can I use?
You can pay your energy bills by direct debit, credit/debit card, or online.
How do I change my account details?
You can change your account details online or by calling OVO.
What if I’m moving out of my property?
You’ll need to contact OVO to close your account. You can do this online or by calling OVO directly.
How do I get a refund if I’m overpaying?
If you’re overpaying on your energy bills, you can get a refund from OVO. You can request a refund online or by calling OVO directly.
What if I have a problem with my energy supply?
If you have a problem with your energy supply, you should contact OVO directly.
What is OVO’s customer service number?
OVO’s customer service number is 0330 303 5060.
What is OVO’s emergency contact number?
OVO’s emergency contact number is 0800 298 5000.
